Topics include:
Understanding basic businesswide concepts, including understanding various supply chain environments
Managing demand, including markets and customer expectations
Designing products, processes, and information systems
Understanding supply issues including inventory costs, functions, and metrics
Broad concepts include primary processes, objectives, logistics, integration methods, and rewards
Alignment of supply chain with corporate strategies
Key considerations for planning, inventory control, and continued improvement
Identification and management of market segments
Demand forecasting and effective management techniques
Effective customer relationship management (CRM)
Sustainability practices in design and operation
Measurement, responsiveness, operations, and communications
Risk, its sources, impacts, and mitigation methods
Globally dispersed supply and demand, and the effects on logistics
Factors influencing demand, including design, marketing, selling, and matching customer orders
Core Customer Relationship Management (CRM) concepts, including strategies, technologies, and implementation challenges
Fundamentals of supplier relationship management (SRM), including strategies, improved source management, relevant technologies, and measurement
Inventory planning and control methods
Supply chain dynamics and the balance of responsiveness and efficiency
Managing supply from internal and external sources
Implementation of demand plans, including prioritization, fulfillment, and capturing and communicating point-of-sale data
Tools and techniques to support continuous improvement
